How Do I Claim?

There are a few options to claim your salary packaging benefits.

1. Claim with the RemServ Claims app

Built specifically for Apple or Android™ mobile devices, such as smartphones and tablets, the RemServ Claims app is a fast and easy way to make a claim for reimbursement – anytime, anywhere.

With built-in camera functionality, all you need to do is click, claim and go!

RemServ Claims is now free* to download from the App Store or Google Play™.

2. Claim online through your RemServ Account

RemServ Online Claims provides a quick and secure way to submit your claims online, 24 hours a day, seven days a week.

Please remember to always keep your proof of purchase (typically a tax invoice or receipt).

To claim online:

Log into your RemServ Account
Click on the link for Online Claims
Follow the prompts and be guided through each step of your claim, with information tailored to your salary packaging arrangement.

3. Submitting a paper claim

Already paid for the item? You can submit a paper claim for reimbursement.

Please remember to always keep your proof of purchase (typically a tax invoice or receipt).

visit the forms section and download a claim form
complete the claim form and attach your proof of purchase
upload your documents using our form upload tool
email to [email protected] or mail to: RemServ, GPO Box 424, Brisbane QLD 4001

Once received, we'll process your claim and deposit the funds from your salary packaging account into your regular bank account. We will also send you a confirmation email on the same day.

4. Set up automatic payments where possible

The easiest way to claim benefits is to set up automatic payments for items such as mortgage or rent. This allows us to take care of it all for you. And you avoid any extra paperwork.

Once you've provided initial documentation to verify the expense (e.g. home loan records), your job is done.

*Carrier charges may apply.

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Our knowledgeable experts have answers to most common questions: check out our full FAQs list

Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)

Remuneration Services (QLD) Pty Ltd (ABN 46 093 173 089) (RemServ) act as an authorised representative on behalf of a number of Australian financial services licensees. The capacity in which we act and the financial services we are authorised to provide are set out in our Financial Services Guides. We act as an agent for those licensees and not for you.

Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement QPG0065-21. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Arrangements Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.

The Salary Packaging Bureau Service Provider collecting your personal information on this form and relevant declaration (if required) for the purpose of processing your salary packaging agreements. The Salary Packaging Bureau Service Provider will pass your personal information on to your Agency's payroll section as part of the administration of your salary packaging agreements, the Queensland Government Chief Procurement Office in relation to the management of the Salary Packaging Arrangement and Queensland Treasury for auditing purposes. Your personal information will not be used for any other purpose or disclosed to any other third party, without your consent, unless authorised or required by law.

Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you apply for a product or request any information from us. We collect this information to provide and promote our products and services to you (including to answer any queries you may have) and we may be unable to do so if you do not provide us with any information that we request. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers). RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information, how you may correct your personal information, and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact [email protected]. To view RemServ's Privacy Policy please click here.

The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.

Still got questions around salary packaging?