Please contact RemServ advising of the claim specifics via your Online account or email remserv@remserv.com.au and we will assist with the claim reversal. If your flight has been moved, and not cancelled, you do not need to take any action.
Click on the FAQs below
Our knowledgeable experts have answers to most common questions: check out our full FAQs list
Contact us and we will help you in every way we can.
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)
RemServ acts as an authorised representative of AFSL holders. Please refer to the legal and information policy tab below for details about these authorisations, and the services RemServ provides.
Remuneration Services (OLD) Pty Ltd ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532, Cover-force Insurance Broking Victoria Pty Ltd (AFSL345986) ABN 45 127 707 813, Allianz Australia Insurance Limited CAFSL 234708) ABN 15 OOO 122 850 .
Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement PTDOD27-16. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Contracts Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.
The Salary Packaging Bureau Service Provider collecting your personal information on this form and relevant declaration (if required) for the purpose of processing your salary packaging agreements. The Salary Packaging Bureau Service Provider will pass your personal information on to your Agency's payroll section as part of the administration of your salary packaging agreements, the Queensland Government Chief Procurement Office in relation to the management of the Salary Packaging Arrangement and Queensland Treasury for auditing purposes. Your personal information will not be used for any other purpose or disclosed to any other third party, without your consent, unless authorised or required by law.
Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you submit this form to us. We collect this information to provide and promote our products and services to you, and we may be unable to do so if you do not disclose all or part of the information requested in this form. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers).
RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact us on 1300 649 515 or email us at privacy@remserv.com.au.
The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.
