We want you to know that although times are tough right now, we’re committed to not only protecting the safety and wellbeing of our team members, but also ensuring we can continue to support you with your salary packaging benefits.
For more information on COVID-19 specifically please visit the Australian Government Website.
What we're doing
We’ve transitioned most of our workforce from the office to home, which has allowed to continue to support you while COVID-19 remains an issue.
Predominantly carrying out our business activities remotely may impact our ability to communicate with you, so we ask that you bear with us.
We will continue to update you with any major changes to our opening hours or contact information.
What we need you to do
2. When emailing us please ensure your email includes 3 points of ID in the email body; e.g. Employer, Full Name, DOB.
Manage your account, anytime, anywhere
Now is a great time to download the RemServ app and also log into RemServ Online from your desktop. The self-serve options we have available will be the best way of managing your account and will free up administration time for our people to process claims etc.
The RemServ App
Make accessing your account simple, with functionality designed to make life easier. With the RemServ app you can:
- Keep your personal details up-to-date simply and easily, without the phone call.
- Easily register your online account entirely from your mobile device.
- View all your account balances at any time, so you’re always in control.
Get the RemServ app today from your app store, or find out more at remservsalarypackage.com.au/remserv-app.
Our secure portal that provides you with 24-hour access to manage your salary packaging and novated leasing accounts, including transactions, payments, requests and claims.
Not registered with RemServ Online? Click here to get started.
Click on the FAQs below
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ).
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 is an Authorised Representative of EML Payment Solutions Limited (AFSL 404131) ABN 30 131 436 532 Coverforce Insurance Broking Victoria Pty Ltd (AFSL 345986) ABN 45 127 707 813, Allianz Australia Insurance Limited (AFSL 234708) ABN 15 000 122 850 and Smart Guys Pty Limited (AFSL 460412) ABN 46 129 708 523.
Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement PTD0027-16. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Contracts Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.